HOW MUCH IS SHIPPING?

Orders within East and West Malaysia: FREE!! As long as your order total is above RM150 (after discounts/credits). Orders RM150 and below will incur a flat rate RM9.90 shipping and handling charge. International orders outside Malaysia: FREE!! As long as your order total is above RM450 (after discounts/credits). Orders RM450 and below outside Malaysia will […]

HOW MANY DAYS WILL SHIPPING TAKE?

MalaysiaAll orders placed by 11:59pm will be processed on the next business day (excluding Saturday, Sunday and Public Holidays). During busy sales periods or festive seasons, processing may take up to 3 business days. International orders outside MalaysiaDepending on your location, you should receive your order within 3-14 business days.

AM I ABLE TO TRACK AN ORDER?

Yes, we will email you a tracking number after your order is processed. Please check your spam folder if you did not receive the email with the tracking info.

DO YOU SHIP OVERSEAS?

YES! We ship worldwide! Orders over RM450 ship for FREE, all other orders outside Malaysia incur a flat rate shipping fee of RM89.90. For delivery to Singapore, please visit our Singapore Online Store at www.WhatHeWants.com.sg

WHAT IS THE RETURN AND EXCHANGE POLICY?

We strive for our customers utmost satisfaction and carry only the best quality and value products. For incorrect or defective items shipped, we have a 10 day return policy upon receipt of order by the customer, subject to the following terms and conditions: Item must be in their original purchase condition. All packaging must be […]

HOW DO I RETURN AN ITEM?

For all return requests, please email us at sales@whathewants.com.my, including your contact details, Order Number and the reason for return. We will inform you once your request has been received and proceed with the refund if applicable.

WHAT PAYMENT METHODS DO YOU ACCEPT?

All major credit/debit cards such as Amex, Visa/Mastercard and PayPal. You can also BUY NOW PAY LATER with 3 interest-free instalmenrs using Atome (for Malaysia buyers only).

DO I NEED A PAYPAL ACCOUNT IN ORDER TO PURCHASE ITEMS?

No, you can pay by credit/debit cards without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options: (1) Pay as a guest (shown on the lower right hand side of page), and (2) Log in to your existing PayPal account. Just click on the […]

IS IT SAFE TO USE MY CREDIT CARD TO PURCHASE PRODUCTS?

Absolutely. To increase your security, we do not collect your credit card information. Upon purchasing you will be redirected to the 3D secure site and asked to enter a one-time-phone pin to further enhance your security. Credit card numbers are collected by PayPal on our behalf and their privacy policies can be viewed here  

DO I NEED TO REGISTER/CREATE AN ACCOUNT BEFORE MAKING A PURCHASE?

No, you do not need to register/create an account if you do not want to. Simply fill up the your particulars and billing/shipping address to check out as guest. However, we do recommend that you create an account so that your shipping details will be stored for your next purchase.